Frequently Asked Questions What is the cancellation policy? You may cancel within 30 days of your start date for a full refund; cancellations after the first 30 days will result in a pro rata refund less any claims paid where applicable. Most basic homeowners insurance policies do not cover repair or replacement due to normal wear and tear of these components. If you find you have similar protection, you can cancel and receive a refund of your service agreement fee, less any claims paid where applicable. What quality of repair can I expect?

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Verified Reviewer Original review: Oct. This crew order of operations was zoned in number one safety and exceptional order. A-1 Accredited Company. Helpful Be the first one to find this review helpful Linda of Wyckoff, NJ Verified Reviewer Original review: July 19, When we scheduled the appointment there was heavy rain and the employee that came to fix it came twice that day; during the initial appoint whilst it was still raining and after all of his appoints were done. He offered to come later after all of his appoints that day, but when he came back the rain started again.

He came and fixed the AC with no problems. Thank you Frank. Helpful Be the first one to find this review helpful J. Not true. Just stay away from them. Time to look for a new furnace but not YORK! We require contact information to ensure our reviewers are real. We use intelligent software that helps us maintain the integrity of reviews.

Our moderators read all reviews to verify quality and helpfulness. For more information about reviews on ConsumerAffairs. I called them for a problem, they said, "No you have to change the machine!!!! You kept paying monthly for that. Helpful 4 people found this review helpful Customer increased Rating by 4 stars! Today was a wonderful and efficient visit. Very very pleased. Thank you very much!!!!! Original review: Nov. PSEG man came two days ago and left within 10 minutes.

He was abrupt and rude, I was explaining the problem I am having and he told me to stop talking. Took cover off, brushed something and said it is working fine and left. Told me the furnace is old and I need a new one.

It looks like problem with ignition. They did this to me last year as well. Left me with 48 degrees in my house for two days until two service men came and fixed it. I had no problem since that. Each service technician said they would take a look, but almost every one of them said they have never worked on these units. For each service call, I had to take time off work and it was a hassle in general. I am now working with a service company that has certified technicians with these units and things have gone much better!

I had my service upgraded and had I known how long of a process it is to restore power I would have waited until after I got my new home up and running. I am now cast to the wind having to stay with friends and family and be a burden on them.

This stress is exacerbated by the fact that my wife is going through health issues and all the stress this process has put on her is impacting her negatively. If they take so long to restore power they need more people doing the work necessary for this process so that it can be sped up.


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