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Email Busy medical campus relies on a variety of i-Pro cameras to improve positive identification and mitigate liability claims Wayne Memorial Hospital, Goldsboro, N. Celebrating more than years in the community, it serves patients from some nine surrounding cities and other locations across Wayne County, and is home to many distinguished physicians, advanced technologies and innovative treatments.
The local independent hospital, with plus beds and more than 60 physicians, is growing, and experiencing many of the same security challenges other healthcare institutions across the nation encounter, such as increased potential for criminal activity and liability.
But overall, according to Police Chief Michael Wightman, the goal of the video surveillance upgrade program is to enhance security and safety campus wide. Challenges Wayne Memorial is a sprawling hospital campus that resides in resides in one of the highest crime rate locations of Goldsboro, North Carolina. Home to many distinguished physicians, advanced technologies and innovative treatments, the fast growing facility is comprised of 14 off-campus practices, which means high traffic in and around the campus — and a higher potential for criminal activity and liability.
They needed a comprehensive video surveillance solution to enhance security and safety campus wide. Solutions The hospital chose Panasonic surveillance systems for their superb image quality and reliability and the on-site local support and ongoing maintenance the company would readily provide. Wayne Memorial now has cameras across the hospital campus and outpatient buildings that feed into 15 flat screen monitors at the police command center - letting them track activity throughout the facility.
Results The deterrent factor of visible video surveillance cameras throughout the campus has resulted in the facility boasting the lowest crime rates of all hospitals in the area. The cameras have also caught vehicle and parking lot accidents and solved cases.
While Wayne Memorial Hospital resides in one of the highest crime rate locations of Goldsboro, Chief Wightman is convinced the deterrent factor of visible video surveillance cameras throughout the campus has resulted in the facility boasting the lowest crime rates of all hospitals in the area.
But most of all, our employees and on-site, sworn police agency senior management at the hospital feel much safer than prior to when at best we had about 25 aging analog cameras. At that time, the hospital had a mix of approximately analog cameras from a variety of manufacturers. The existing police office, a by foot space, housed the surveillance command center, and used multiplexers to switch out 16 cameras at a time for viewing.
In , the hospital built a larger police department facility with central command center and looked to expand video surveillance further. Chris Tyndall, area sales manager for North Carolina Sound, recommended Panasonic cameras for their superb image quality and reliability and the on-site local support and ongoing maintenance the company would readily provide. Today, Wayne Memorial Hospital has about cameras across the hospital campus and outpatient buildings that feed into 15 flat screen monitors at the police command center.
It uses seven encoders to convert analog signals to digital, but the current mix of cameras is approximately 85 percent IP and 15 percent analog. The patient stood up to get into a vehicle, slipped off the curb and broke her ankle. The security cameras showed that the staff followed all protocols, including locking the wheels of the wheelchair, protecting the hospital from a possible slip and fall negligence claim. In addition, leveraging the cameras hospital police were able to apprehend an individual who was intoxicated and hit three cars in the parking lot.
As the offender entered the hospital, security was there to meet her and hold her responsible for the damage.
They are also used in the pediatric wing and in labor and delivery areas. The hospital is currently using wireless cameras in the parking lots to mitigate negligence claims, theft, vehicle damage and breaking and entering into cars. It provides flexible viewing modes, degrees of coverage and p Full HD images at up to 30fps. The Facial Recognition System would be used at the three main entrances to the hospital, placed so as to help police and security identify known criminals entering the hospital.
According to Wightman, the hospital on average arrests 35 to 40 individuals per month from warrants issued by the county and from running a criminal history on suspicious persons. Comprehensive command and control Wayne Health also leverages the WV-ASM software and PMPU management server to manage individual cameras and the entire system, as well as the WV-CU surveillance controller for integrated joystick and keyboard camera control.
All cameras feeds are brought back through the management server to displays in the command center. To better manage the hundreds of cameras deployed, Wayne Health developed a CAD drawing of the hospital and parking lots that provides a detailed map of every floor in the hospital and the parking areas. If there is an incident on a particular floor, they can quickly determine exactly which camera they need to focus on, versus having to search through hundreds of cameras to determine the right one.
For example, during a recent incident when there was only one police officer on duty, the officer recognized a person of interest in the parking lot and asked Chris Tyndall of North Carolina Sound, who happened to be on site at the time, to track the individual through the campus while the police officer checked to see if he had warrants. Tyndall was able to quickly click on the cameras he needed to follow the individual through the building. This person did in fact have warrants and was arrested without incident.
An ongoing process that continues, Wightman says the transition and upgrade to IP has been seamless.
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