BENCHMARKING MICHAEL SPENDOLINI PDF

Michael Spendolini. Captulo 1. El concepto de benchmarking. Hacia una definicin del benchmarking. El benchmarking es un proceso sistemtico y continuo para evaluar los productos, servicios y procesos de trabajo de las organizaciones que son reconocidas como representantes de las mejores prcticas, con el propsito de realizar mejoras organizacionales.

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Modelo de Benchmarking según Spendolini

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Modelo de Benchmarking según Spendolini

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